Job Openings

Position Title: Salesforce® Administrator

Posted on: May 9, 2017

Employment Type: Full-time

Summary of Position: The Salesforce Administrator will participate in the design, configuration, enhancement and maintenance for our custom Salesforce app and internal Salesforce database. Additionally, (s)he is responsible for troubleshooting customer reported issues via an internal ticketing system and offering excellent customer support. The individual must be able to interface directly with end users, staff, IT colleagues and additional stakeholders on a daily basis. The Salesforce Administrator will be given the ultimate responsibility of driving issues to final resolution and must be able to balance customer need versus customer priorities.

America’s Warrior Partnership’s mission is Empowering Communities to Empower Veterans. We are a national nonprofit organization working to help communities support their hometown veterans, military service members, and their families.

America’s Warrior Partnership observes 10 paid holidays and employees accrue paid time off leave totaling 23 days each year. We offer optional employee benefits including medical, dental and vision insurance and a 403(b) retirement savings plan. The company provides life insurance and short-term disability coverage for all employees.

Responsibilities:

Develop a working knowledge of America’s Warrior Partnership custom App, WarriorServe™.
Provide and maintain a single point of customer contact for technical and support issues.
Drive resolution of support cases, collaborating with the Technology team to meet individual customer needs.
Proactively monitor and update customers regarding technical needs, issues and/or opportunities.
Assist the training manager in the development of follow-on training for WarriorServe™.
Function as Salesforce subject matter expert for America’s Warrior Partnership and Salesforce Administrator for the America’s Warrior Partnership Salesforce instance
Lead daily administration and support of America’s Warrior Partnership Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, page layouts and validations.
Work with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation and triggers.
Develop and create customized reports and dashboards
Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed;
Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing;
Use knowledge of Salesforce objects including user, account, lead, case, knowledge, chatter, opportunities and campaign.
Use knowledge of Salesforce security model including profiles, roles, permission sets and workflows.
Maintain up-to-date knowledge of new Salesforce features and functionality and provide recommendations for process improvements;
Have a strong understanding of Salesforce’s capabilities and limitations developed through in-depth experience with Salesforce.com products
Monitor monthly data and metrics reports, aggregate disparate data points and be the champion of data analysis
Assemble and analyze data and pass reports to stakeholders
Train new and existing users on how to use database applications;
Keep application users informed about system functionality and enhancements
Provide application users with technical support
Log and track identified system problems through resolution
Create and maintain documentation on processes, policies, application configuration, help topics, and related materials for users as database applications are developed

Qualifications:

Bachelor’s degree or equivalent work/technical experience
Salesforce® Administrator 401 Certification
3+ years of experience as Salesforce® administrator for enterprise edition or higher
Multi-org management
Detailed knowledge of Salesforce® architecture and Salesforce Communities configuration and deployment
Wave Analytics expertise is a plus
Experience with programing languages such as SQL, JavaScript, HTML, Java, Apex;
Detailed knowledge of Security, Sharing, Profiles, and Roles
Data Analyst qualifications
An exceptional work ethic dedicated to delivering for the customer coupled with the ability to manage challenging customer interactions while maintaining a professional demeanor and sense of humor.
Excellent interpersonal, oral and written communications and presentation skills
Highly organized, excellent problem-solving skills
An ability to thrive in a fast-paced environment with minimal supervision.
Evidence of a proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
Experience in troubleshooting skills with the ability to analyze and resolve difficult problems quickly.
Demonstrated knowledge with Agile Project Management is a plus
Demonstrated skills in working customer issues through to completion with customers and internal resources at all levels.

Position Title: Development Manager (Affiliate Consulting)

Posted on: May 9, 2017

Employment Type: Full-time

Summary of Position: America’s Warrior Partnership currently has an exciting opportunity in our Development and Marketing Department for an experienced, dynamic, go-getting fundraising and development professional. The Development Manager (Affiliate Consulting) will have primary responsibility for offering consultation-type services to affiliate organizations, helping them craft and execute a development plan to meet fundraising goals. This position is also responsible for cultivating national level funders to further support the operations and programs of America’s Warrior Partnership. The Development Manager (Affiliate Consulting) will support the development, marketing, and event initiatives of the Development Director, President/CEO, and members of the Board of Directors.
America’s Warrior Partnership’s mission is Empowering Communities to Empower Veterans. We are a national nonprofit organization working to help communities support their hometown veterans, military service members, and their families.

America’s Warrior Partnership’s mission is Empowering Communities to Empower Veterans. We are a national nonprofit organization working to help communities support their hometown veterans, military service members, and their families.

America’s Warrior Partnership observes 10 paid holidays and employees accrue paid time off leave totaling 23 days each year. We offer optional employee benefits including medical, dental and vision insurance and a 403(b) retirement savings plan. The company provides life insurance and short-term disability coverage for all employees.

Job Duties & Responsibilities:

  • Affiliate Relations – Offer Development training and guidance to staff, board and volunteers of affiliate organizations.
  • Campaign Plan – Identify affiliate funding needs and related potential; assist with crafting of a detailed Development Plan designed to meet agreed upon goals.
  • Prospect Identification and Cultivation – Support affiliate Development Plans by engaging in prospect identification and offering guidance to affiliates on appropriate engagement and cultivation strategies and prospect target amounts.
  • Proposals – Help to identify the most likely prospects for underwriting and sponsorship opportunities based on giving history, contribution guidelines, giving priorities and engagement requirements, and support proposal development.
  • Documents and Messaging – Review and offer guidance in the creation of affiliates’ organizational, planning, and marketing documents.
  • Offer ongoing Development training, counsel, and direction to affiliates as needed.
  • Identify and cultivate national level funders to further support the operations and programs of America’s Warrior Partnership.
  • Assist the Director of Development & Marketing to provide support to the Board for fundraising initiatives and support to the annual Symposium.
  • Maintain accurate and complete records of communications with affiliates and donors. Prepare regular reports on all campaign activities.
  • Monitor revenue and expenses related to work with affiliates; support Director of Development & Marketing in areas of development reporting.
  • Assume other tasks and responsibilities as needed. 

Required Knowledge & Skills:

  • Bachelor’s Degree and a minimum of 5 years of fundraising experience; or an equivalent combination of education/experience;
  • Demonstrated knowledge of and proficiency in nonprofit development best practices, Microsoft Office suite, and fundraising databases (Salesforce preferred);
  • Ability to serve as a leader and expert in Development, including demonstrated success in prospect research and analysis, campaign planning, proposal development, cultivation, making the ask, and closing the gift;
  • Ability to successfully teach, train, mentor, and motivate others; 
  • Outgoing personality and ability to initiate and enjoy direct communication with affiliate staff/volunteers and potential donors; customer-service orientation;
  • Highly motivated and energetic, ability to show initiative and work independently; 
  • Outstanding interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors;
  • Highly detail oriented; dealing with large volumes of data, simultaneous projects, and varying levels of skill and resources available for projects;
  • Excellent verbal and written communication skills; 
  • Experience in the areas of organizational planning and management, budgeting, and project administration;
  • Ability to handle diverse, concurrent tasks, meet deadlines, and attend to follow through;
  • Ability to maintain confidentiality when dealing with private or sensitive information;
  • Passion for the mission of our organization and supporting military veterans

 Working Conditions:

  • Regular working conditions are in an office: climate controlled, majority of time sitting at a desk, some lifting is required.
  • Frequent (up to 75%) travel and evening and weekend work is necessary.

How to Apply:

Send a resume and cover letter to info@americaswarriorpartnership.org

Note:

Only qualified candidates need apply.

Applicants will not be contacted unless selected for further screening or an interview.

Valid drivers license and auto insurance required